Frequently Asked Questions

In the U.S., it's only 99¢ on the App Store. Go buy it, now.

When writing Mission: Minesweeper, I had to strike a balance between game responsiveness and pinch speed. What this means is that resizing the screen requires quick contact with both fingers and the pinching must begin quickly thereafter.

If you find this quick maneuver difficult, simply tap around on the game board until you lose the game then resize the screen before reseting.

Only the iPhone supports vibration so the iPod Touch cannot set this switch into the "on" position.

Please send me your crash logs, as soon as possible, so that I can improve the performance of the app. However, if the the app is crashing on startup, please see the following question first.

To find your crash reports, please see the, "How do I retrieve the crash logs?", question in the "Gathering Diagnostic Information" section below.

All AppsUtopia apps are tested thoroughly before they are released and we would never release an app that crashes on startup. However, the iPhone is a dynamic device which has lots of different bits of software running on it so problems that cause an app to fail on launch sometimes develop. Sadly, these problems are completely out of our control but with each release of the iPhone operating system, the situation improves.

If you're experiencing a crash on startup try the following:

Reboot the Device
Press and hold the Sleep/Wake button (on top) for a few seconds then slide the red slider. Turn it back on by holding the same button until the Apple logo appears.

Delete and Reinstall the App
Press and hold on the application icon on your iPhone's home screen until it begins to wiggle. A small black circle with an "x" on it should appear on the top-left corner of the icon. Tap on the "x" of the iPhone app that is giving you trouble to uninstall it. When thats done, sync your iPhone with iTunes which should result in the application being synced to your iPhone again.

Restore the Device
Connect your iPhone to your Mac or PC and, in iTunes, click the Restore button under the Summary tab. Please do remember restoring the phone will erase contacts, calendars, photos and other data on the phone, but will restore automatically backed-up information including text messages, notes, call history, contact favorites, sound settings, widget settings, etc.

If a crash cannot be reliably reproduced, it's usually because of a lack of memory. The iPhone and iPod Touch devices have a very limited amount of memory and OS native apps can consume some of this memory, too. You should always reboot your device after installing any app as the installation routines may leave some of the memory unusable.

Some of the native apps on the iPhone stay persistent in memory even after you close the app. As a result, this memory is not available to any apps launched afterwards. To ensure that a native app fully closes and releases its memory, you should press and hold the home button until the app exits.

To free up even more memory, decrease the number of installed apps. The more apps on your home screen, the more memory is retained after an app is launched. Also, do not jailbreak your iPhone or iPod Touch as it increases memory usage and decreases stability.

No. Songs, ringtones, podcasts, movies and other media are stored in the mass storage of your device and not in the system memory which is very limited on the iPhone. As long as there is a small amount of space available for apps to create any necessary storage files used by the app, freeing additional space by deleting media will have no effect on an apps performance.

AppsUtopia does not recommend jailbreaking your iPhone or iPod touch as it allows many other processes to persist in memory which adversely affects performance. It is not uncommon for a jailbroken iPhone to have less than two-thirds the available memory of an identically configured but non-jailbroken iPhone. All of the background processes, wallpapers, etc. will decrease the overall performance of your device and may cause apps to fail.

Games usually drain batteries faster due to the high level of CPU utilization for audio, graphics, logic and physics. Games also often activate additional hardware such as embedded graphics chipsets that would otherwise be unused and powered down. This contributes to the observation that games drain batteries much faster than say, the Notepad application. AppsUtopia works hard to ensure that our apps do not adversely affect battery performance while still providing the best user experience possible.

Fortunately, there are a lot of things that users can do to extend battery life. For iPhone users, turning off 3G (phone will go into Edge mode), will drastically reduce battery drain. If you can, turn off networking altogether (iPhone users can go into Airplane Mode while iPod users can turn off WIFI.) In general, turning on WIFI drains more battery than 3G or Edge. Turning off bluetooth when an app doesn't need it will help as well.

Yes. Our apps will always save your progress.

This is a known bug in the iPhone firmware 2.2.1 and earlier. It will probably be fixed with new firmware updates from Apple.

This is a known issue with the iPhone OS. The only solution available is not really viable as it will destabilized the game. The best solution is to either pick up the call or restart the app.

This is a known issue with iPhone firmwares preceding 2.2.1. In 2.2.1, this issue no longer exists.

Beta firmware is subject to change before it is finalized for public deployment. Hence, we can never fully guarantee that our apps will run flawlessly on any beta firmware.

Our apps can be purchased on the App Store within iTunes. For your convenience, you can simply click the name of the app below to be taken directly to the app's page within the App Store. This should launch iTunes on your system.

• Mission: Minesweeper

There are two ways to rearrange the app icons on your iPhone or iPod Touch:

In iTunes
With the device connected to your computer, select the device's application tab within iTunes. On the right of the Sync Applications box you’ll see your iPhone or iPod Touch’s home screen. Rearrange the icons the way you want them. You can drag icons up and down, left or right, or even drag them to another home screen. The square boxes on the far right well show you your other home screen pages. Just click on “1″ if you want an app on the first home screen, “2″ if you want it on the second”, and so on. Once you’ve rearranged the icons the way you want them, click on the Sync button on the bottom right corner.

On the Device
Tap and hold on the icon you want to move until all of the icons on the home screen start to wiggle. Drag the icon with your finger to the desired area on the screen. You can also drag the icon to other home screens by dragging the icon to the edge of the screen. Lift your finger to place the icon in the new location. You may repeat the drag and drop with other icons to your liking. Once you are finished, press the home button on the bottom of the device to return to normal mode.

This situation has been reported by many iPhone and iPod users. It is a problem with the iPhone's installation procedure which would be too complicated to get into a discussion here. If you experience this problem, the best solution is to delete the application then re-sync your device with iTunes. Don't worry about losing the app. It is locked to your Apple ID account and you can re-download without charge.

This situation has been reported by many iPhone and iPod users. It is a problem with the iPhone's installation procedure which would be too complicated to get into a discussion here. If you experience this problem, the best solution is to delete the application then re-sync your device with iTunes. Don't worry about losing the app. It is locked to your Apple ID account and you can re-download without charge.

This is issue had been reported before and is, unfortunately, out of the control of AppsUtopia. Only Apple is can resolve issues pertaining to iTunes transactions. You can go to this link and directly report the problem to Apple.

This is issue had been reported before and is, unfortunately, out of the control of AppsUtopia. Only Apple is can resolve issues pertaining to iTunes transactions. You can go to this link and directly report the problem to Apple.

This is issue had been reported before and is, unfortunately, out of the control of AppsUtopia. Only Apple is can resolve issues pertaining to iTunes transactions. You can go to this link and directly report the problem to Apple.

Connect your iPhone to your computer and open iTunes. Select your iPhone or iPod Touch under "Devices," then make sure the "Summary" tab is open. Click on the bold "Serial Number" and it will change to "Identifier". Your device id will be shown to the right where the serial number was before.

On your iPhone or iPod Touch, select "Settings" which has an icon that looks like gears. Once the settings app launches, select "General," then select "About." You will find your model number listed as "Model."

On your iPhone or iPod Touch, select "Settings" which has an icon that looks like gears. Once the settings app launches, select "General," then select "About." You will find your OS version listed as "Version."

Connect your iPhone or iPod Touch and sync it with iTunes. Browse to the following folders.

Mac OS X
/Users/[Username]/Library/Logs/CrashReporter/MobileDevice/

Windows XP
C:\Documents and Settings\[Username]\Application Data\Apple Computer\Logs\CrashReporter\

Windows Vista or Windows 7
C:\Users\[Username]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\

Open the folder with the same name as your device. Each log file will begin with the name of the application. Create a zip file from these files (Mac: Right-click->Compress, Windows Right-Click->WinZip) and then email it to AppsUtopia.

As they say, a picture is worth a thousand words. Luckily, Apple has built a page with pictures to help you identify your model.

If you have any issues not answered in this FAQ you may post them in our forum or fill out our support form. Please provide as much detailed information as possible including:

• The name and version of the app.
• The model number and OS version of your device.
• Where you were in the application.
• What you were attempting to do.
• What behavior you observed from the application.
• The exact text of any error message or other response.

The more specific you are, the better we can help you.